Shop
A National Study of Human Resource Practices, Turnover, and Customer Service in the Restaurant Industry
Rosemary Batt, Jae Eun Lee, Tashlin Lakhani
2014
This study represents the first national employer survey of work and human resource management in the US Restaurant Industry. It documents the range of practices adopted by employers and how those practices affect turnover and employment stability—problems that are endemic across the industry
