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Behind the Kitchen Door: The Hidden Reality of Philadelphia’s Thriving Restaurant Industry
Restaurant Opportunities Centers of Philadelphia, Restaurant Opportunities Centers United, Philadelphia Restaurant Industry Coalition
2012
This research shows that some employers run successful restaurants by setting fair wages, benefits, and working conditions, thereby fostering employee satisfaction, lowering turnover costs, and increasing worker productivity. However, the research also shows that Philadelphia restaurant jobs are far more frequently bad jobs, characterized by low wages, little or no benefits, and abusive working conditions. Because the restaurant industry is an important and growing source of locally based jobs, efforts must be taken to ensure that job quality in this sector allows for the long-term prosperity of Philadelphia’s restaurant workers, employers, and consumers.
